Jira Service Management

{"xsrfToken":"fecfbef59e2606a846d674e7db5da4ddf1e6a1fa_lout","branding":{"id":"7","key":"ap","name":"Academic Programs","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"ap","projectId":10018,"serviceDeskId":7,"name":"Academic Programs","description":"<p>Welcome! You can make a request or ask a question for the iSchool Academic Programs Team using the options provided. 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If you are not a U.S. resident, you must already have authorization to work in the U.S.</b></p>","callToAction":"Apply for an Adjunct or Affiliate teaching position ","introHtml":"<p>Please complete the following application if you are interested in teaching with UMD's College of Information Studies (INFO) as an adjunct or an affiliate instructor.</p>","icon":10481,"iconUrl":"https://umdischool.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[19],"key":""},{"id":"64","name":"Ask a question about adjunct appointments","descriptionHtml":"","callToAction":"Ask a question about adjunct appointments","introHtml":"<p>If you are an adjunct/part-time faculty member, this portal serves as your single point of contact for all of your questions. 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Phone Number: <b> (301) 314-7651. </b><br> In the case of an emergency, please see these resources for immediate assistance.</p>\n<p>FREQUENTLY ASKED QUESTIONS:</p>\n<p>What is the difference between the iCare team and the iSchool advising team?<br> The iCare team is the iSchool Advising team! By completing an iCare form, you are helping academic advisors complete their outreach in an organized, efficient and timely manner.<br> Who can complete the form?<br> This outreach referral form connects faculty and advisors. Forms should be completed by faculty members only.<br> What happens to the student who is referred through the iCare form?<br> Advisors will review each form within 72 hours at which point they will attempt to connect with a student and provide support. Advisors will also encourage students to connect with faculty and TA’s.<br> Will students know that I am identifying them?<br> (IDK - Could have a check box where faculty may request to remain anonymous/give permission to let students know…….. But I am not sure if I like that.)<br> Does this violate FERPA? <br> No, our iSchool Advisors are well trained and require FERPA release forms for any contact beyond the student.<br> I have a question about the iCare form, who may I speak with? <br> Contact advisors at ugadvising.ischool@umd.edu</p>","icon":10557,"iconUrl":"https://umdischool.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[23],"key":""},{"id":"63","name":"Propose an idea for a new course","descriptionHtml":"<p><a href=\"https://umdischool.atlassian.net/wiki/spaces/AP/pages/2085453868/Developing+a+New+Course\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Additional detail about the proposal of new courses.</a></p>","callToAction":"Propose an idea for a new course","introHtml":"<p>Please use this form if you have an idea for a new course.</p>","icon":10498,"iconUrl":"https://umdischool.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[21,20,22],"key":""},{"id":"66","name":"Report a concern about academic integrity","descriptionHtml":"","callToAction":"Report a concern about academic integrity","introHtml":"<p>If you would like guidance on handling concerns regarding an academic integrity violation, please report it here. The Office of Student Services will contact you to provide support.</p>","icon":10489,"iconUrl":"https://umdischool.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[21,20],"key":""},{"id":"67","name":"Report a concern about student behavior","descriptionHtml":"","callToAction":"Report a concern about student behavior","introHtml":"<p>If you would like guidance on handling concerns regarding a student's behavior, please report it here. 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We will request a tentative title for the course, a 2-3 paragraph description of the proposed seminar topic, and at least 50% of the readings you would want to assign.</p>","icon":10482,"iconUrl":"https://umdischool.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[20],"key":""},{"id":"113","name":"Submit a proposal to teach a doctoral-level research methods course (3 credits)","descriptionHtml":"","callToAction":"Submit a proposal to teach a doctoral-level research methods course (3 credits)","introHtml":"","icon":10498,"iconUrl":"https://umdischool.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[20],"key":""},{"id":"91","name":"Submit a proposal to teach a doctoral-level special topics course (3 credits)","descriptionHtml":"","callToAction":"Submit a proposal to teach a doctoral-level special topics course (3 credits)","introHtml":"","icon":10498,"iconUrl":"https://umdischool.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[20],"key":""},{"id":"159","name":"Submit a proposal to teach INST388* \"Maker Movement\" Courses (1 credit)","descriptionHtml":"<p>Please fill out this form if you are interested in offering a 1-credit INST388* \"Maker Movement\" Approach to Computing course.</p>\n<p>What constitutes a Maker Course?;<br> A physical or digital artifact is created; a DIY spirit is embodied; it has some comparable project in Make Magazine or other \"Maker\" communities of practice including the MSI.</p>\n<p>What is not a Maker Course?;<br> No artifact is created; a focus on analysis or theory; just any project because it is project-based learning; focus on theory and not artifact creation.</p>","callToAction":"Submit a proposal to teach INST388* \"Maker Movement\" Courses (1 credit)","introHtml":"<p>\"Maker Movement\" Courses</p>","icon":10498,"iconUrl":"https://umdischool.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[21,20],"key":""},{"id":"69","name":"Submit an issue with an adjunct faculty appointment ","descriptionHtml":"","callToAction":"Submit an issue with an adjunct faculty appointment ","introHtml":"<p>If there is an issue with an adjunct faculty appointment that requires action from the Academic Programs team, please submit it here.</p>","icon":10557,"iconUrl":"https://umdischool.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[23],"key":""},{"id":"73","name":"Submit feedback on the iSchool Academic Programs portal and knowledge base","descriptionHtml":"","callToAction":"Submit feedback on the iSchool Academic Programs portal and knowledge base","introHtml":"","icon":10466,"iconUrl":"https://umdischool.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[8],"key":""},{"id":"79","name":"Submit idea for a graduate ambassador project","descriptionHtml":"<p>Note: All Graduate Ambassadors report to the Director of Graduate Operations but are supervised by their project host. 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