Classroom Technology and Support
- Katherine Worboys Izsak
Instructors requiring assistance with the in-room audio/visual technology in a classroom, should call the Division of IT at 301-405-2500. Their call center staff are trained to both provide assistance with issues remotely and also deploy field support technicians to a classroom to provide additional assistance. Division of IT field support technicians are assigned to make regular rounds through buildings in order to deploy to classrooms experiencing technical issues quickly. These technicians will be outfitted in red “Division of IT” vests so as to be easily identifiable. If a technician does not arrive after 10 minutes, instructors may contact the iSchool’s technology support staff (ischooltechsupport@umd.edu). There are several classrooms which are controlled by the College (HBK 4113, HBK 4115, HBK 2119, and HBK 0302H). Instructors teaching in these rooms must work directly with iSchool IT (ischooltechsupport@umd.edu) on classroom technology. For urgent issues, instructors may contact iSchool IT by phone at x55259.